F.A.Q.

Don't see your question below? Contact us for additional information.

When will my order ship?

Orders are typically processed within 1–4 business days. Once your order ships, you’ll receive a confirmation email with tracking details.

If I place multiple orders during a drop, will you combine shipping?

Yes! If you place multiple orders on the same day during a drop, I will gladly combine shipping whenever possible and refund any excess shipping charges.

Do you offer combined shipping for multiple items in one order?

Shipping is calculated based on the total weight of your order, so when multiple items are purchased together, the shipping cost is automatically combined and adjusted at checkout.

Do you offer expedited shipping?

At this time, we offer standard shipping. If you need something quickly, feel free to reach out before placing your order and we’ll do our best to accommodate.

Do you ship internationally?

Currently, we ship within the United States only. We may be able to accommodate shipments to Canada on a case-by-case basis. If you are located in Canada and are interested in purchasing an item, please email contact@onequaintmaison.com for availability and a shipping quote.

What if my item(s) arrives damaged?

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging.

Can I modify or cancel my order?

If you need to make a change, please contact us as soon as possible. Once an order has been processed or shipped, we’re unable to make changes.

Will sold-out items be restocked?

Vintage pieces are one-of-a-kind and will not be restocked once sold. Our OQM Handmade items are also one-of-a-kind, though similar styles may return in future drops. Items in The Home Collection are thoughtfully sourced market finds and may be restocked if they remain available through our vendors. Because availability can vary, we recommend purchasing when something catches your eye.

Do you accept returns?

Due to the curated and often one-of-a-kind nature of our items, all sales are final. Please review product descriptions and photos carefully before purchasing.